Frequently Asked Questions (FAQ)

What is your Minimum Order Quantity (MOQ)?

  • Our minimum order quantity is based on one full 20′ FT container.
  • This allows us to maintain production efficiency, consistent quality, and competitive pricing.

What is your lead time?

  • Our estimated lead time is approximately 8–12 weeks, depending on the materials used, order volume, and production schedule at the time of confirmation.

Do you accept custom designs?

  • Yes, we do.
  • We are able to develop custom designs as long as the requested materials are within our existing material range.

What materials do you work with?

  • Aluminum frame
  • Synthetic wicker
  • Polyfiber
  • Synthetic loom (synloom)
  • Synthetic rope (synrope)
  • Sling
  • Chair with teak base
  • Teak table
  • Upholstery
  • Aluminum with rattan motif
  • Synthetic seagrass

How do you ensure product quality?

  • Quality control is applied at every stage of production.
    Each process is monitored by our QC team to ensure consistent quality, durability, and finishing before packing and shipment.

What is your standard packing method?

  • Our standard packing includes:
  • Polycraft protection
  • Single-face paper
  • Carton box
  • Packing is designed to ensure product safety during international shipment and container loading.

What container sizes do you use?

  • We typically ship orders in 20’ FT, 40’ FT or 40’ HC containers, depending on order volume and product configuration.
    Our team will assist in optimizing container space for the best loading efficiency.

What are your payment terms?

  • Our general payment terms are:
  • T/T (Telegraphic Transfer)
  • L/C at sight by negotiation

Which markets do you export to?

  • We have extensive export experience and currently serve clients across:
    Europe, the Americas, the Middle East, Africa, and the Asia-Pacific region.